Shipping policy

As all orders are "made to order" please allow 2-7 days to fulfil your order (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer domestic (UK) standard tracked home delivery at £3.99, or spend £60 and over to qualify for free standard home delivery. Domestic shipping rates for promotions or promotional products may vary. Please allow between 4-12 days for delivery due to products being prepared for you.

International Shipping

We offer standard tracked home delivery to the US at £4.99, or spend £60 and over to qualify for free standard home delivery. We also offer standard tracked home delivery to Europe at £4.99 and international shipping rates for promotions or promotional products may vary. Please allow 4-12 days for delivery due to products being prepared for you.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. McInce is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@mcince.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at sales@mcince.com.